Return & Refund Policy

At Essence Fragrance, we are committed to providing high-quality fragrances and ensuring customer satisfaction.

If you are not satisfied with your purchase, you may request a return within 30 days of purchase, subject to the conditions below and your statutory rights.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return concerns a faulty, damaged or incorrectly supplied product, or applicable law requires otherwise.

Important Information

• Regular Fragrances: Return requests may be made within 30 days of purchase, subject to applicable conditions and statutory rights.
• Arabian Perfumes: Opened Arabian perfumes are generally excluded from returns under our policy, except where applicable law requires otherwise.
• Faulty or Damaged Products: If your order arrives faulty, damaged or incorrect, please contact our customer support team.
• Refunds: Approved refunds will be processed in accordance with applicable consumer protection laws.

How to Request a Return

Contact our customer support team before sending an item back. Include your order number, product name and reason for the return.

Return Address

Please contact us before sending your return to receive the correct instructions.