Frequently Asked Questions
Essence Fragrance Help & Support
1. Where do you deliver?
Essence Fragrance delivers to eligible addresses across the United Kingdom.
2. How long does delivery take?
Delivery times depend on your location and the delivery service selected. Estimated times will be confirmed when you place your order.
3. What payment methods do you accept?
We offer advance payment and Cash on Delivery (COD) where available.
4. Can I pay by Cash on Delivery?
Yes, COD is available for eligible addresses where supported by our delivery service.
5. Can I return a perfume?
You may request a return within 30 days of purchase, subject to our Return & Refund Policy and your statutory rights.
6. Who pays for return shipping?
Customers are responsible for return shipping costs unless applicable law or the circumstances of the return require otherwise.
7. What if my order arrives damaged or incorrect?
Contact our customer support team with your order number and photographs of the issue.
8. How can I contact Essence Fragrance?
Please use the customer support email or contact details provided on our store.
9. Where is Essence Fragrance located?
31 Egmont Street, Manchester, M89LY, United Kingdom.
10. Are your perfumes authentic?
We aim to provide accurate product information. Please contact us if you have questions about a particular fragrance.
11. How can I cancel my order?
Contact our customer support team as soon as possible. Your options will depend on your order status and applicable consumer rights.