Return & Refund Policy
Essence Fragrance Customer Care
At Essence Fragrance, we are committed to providing high-quality fragrances and ensuring customer satisfaction.
If you are not satisfied with your purchase, you may request a return within 30 days of purchase, subject to the conditions below and your statutory rights.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return concerns a faulty, damaged or incorrectly supplied product, or applicable law requires otherwise.
Regular Fragrances
Return requests may be made within 30 days of purchase, subject to applicable conditions and statutory rights.
Arabian Perfumes
Opened Arabian perfumes are generally excluded from returns under our policy, except where applicable law requires otherwise.
Faulty or Damaged Products
If your order arrives faulty, damaged or incorrect, please contact our customer support team.
Refunds
Approved refunds will be processed in accordance with applicable consumer protection laws.
How to Request a Return
Contact our customer support team before sending an item back. Include your order number, product name and reason for the return.
Important Notice
Please contact us before sending your return to receive the correct instructions.
Return Address
Essence Fragrance
31 Egmont Street, Manchester, M89LY, United Kingdom